Frequently Asked Questions

Heal At Home was built around a simple idea: therapy should be personal, accessible, and delivered where patients feel most comfortable. Unlike many traditional models, we provide:

• One-on-one care in the home

• Multiple levels of therapy services under one company

• Local clinicians who understand the community

• Partnerships that allow us to support long-term care needs

Our goal is to help patients stay safe, mobile, and independent at home.

Heal At Home PT & Wellness is a locally owned mobile Physical, Occupational, and Speech Therapy practice serving the Greater Philadelphia area. We provide Home Health services, Outpatient Therapy in the Home (Medicare Part B), and Private Pay Wellness programs — bringing clinic-quality care directly to patients where they live.

Our therapists provide care directly in:

• Private homes

• Apartment complexes

• Independent living communities

• Assisted living communities

• Senior living communities

We proudly serve patients throughout the Greater Philadelphia area, including Philadelphia, Delaware County, Montgomery County, and Chester County. Our mission is to remain locally focused, hiring clinicians who live and work in the communities we serve.

Yes. Heal At Home works with Medicare and many major insurance plans. Our team verifies your insurance benefits before the first visit and will explain any potential costs ahead of time. For individuals who prefer services not covered by insurance or who are looking for wellness-based therapy, we also offer private pay options.

Our therapists commonly help patients with:

• Balance and fall prevention

• Strength and mobility issues

• Recovery after surgery

• Stroke and neurological conditions

• Joint pain or arthritis

• Difficulty with daily activities

• General conditioning and wellness

Treatment plans are personalized to each patient's goals and functional needs.

Yes. One of the core values of Heal At Home is continuity of care. Whenever possible, patients work with the same therapy team throughout their treatment plan. This allows us to build stronger relationships, track progress more effectively, and deliver more personalized care.

Once you contact us, our team will gather basic information, verify your insurance benefits, and coordinate any required physician orders. In most cases, we are able to start services within 48 hours.

Scheduling is simple. You can:

• Call our office

• Submit a request through our website

• Email our team directly

Our staff will respond promptly and guide you through the next steps to begin care.

We understand that schedules can change. If you need to cancel or reschedule, simply notify your therapist or contact our office as soon as possible and we will work with you to find a new time.

Yes. We provide therapy in private homes, apartments, independent living communities, and assisted living facilities throughout the Greater Philadelphia area.

For home health services, a physician order is required — but we coordinate that directly with your doctor or our partner network on your behalf. For outpatient therapy, Pennsylvania allows direct access, so in many cases you can contact us first and we'll help determine next steps.

Yes. We accept Medicare Part A for home health services and Medicare Part B for outpatient therapy provided in the home. We also work with Medicare Advantage plans and most major insurances. Our team verifies your benefits at no cost before your first visit.

Your therapist will perform a comprehensive evaluation and build a personalized treatment plan around your goals and home environment. For outpatient visits, we arrive with professional portable equipment - resistance bands, weights, balance tools, and more - so your first session is a full treatment, not just paperwork.

Yes. Our therapists arrive with professional portable gym equipment for every visit — the same tools used in a traditional clinic setting. You don't need to have anything at home.